Professional Companies, Professional Quotes
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When you call a professional to help you with a problem your home is having, you have a certain level of expectation that the contractor you call should live up to. A professional should be knowledgeable, skilled, have licenses and insurance to protect you and your home, and should be capable of showing up on-time to your appointment and getting the job done quickly. Failing to do any of these things is not only surprising in this day and age, but can leave a pretty sour taste in your mouth when it comes to that particular company. Odds are you aren’t going to want to go back to them again.
However, there’s another aspect to the plumbing service that is often overlooked by both customers and contractors: the price quote. Whenever you call a professional out to do a job, you’ll probably want to know how much the job will cost before you begin. Your contractor will supply this information with a price quote service. However, not all quotes are created the same, and you as a customer should expect a professional-quality quote from a contractor who claims to be a professional. Allow us to explain what we mean.
Giving Pricing Over the Phone
When you have an urgent issue, you want a fast solution. And when you want a fast solution, you want to simply be able to make a few phone calls and get prices from a few different contractors in your area. However, this isn’t always possible when it comes to plumbing. You see, the symptoms that you’re dealing with may not necessarily be the real underlying problem. For example, a drain clog may not be just a drain clog, but could actually be something more serious like a tree root in your sewer line. One of those jobs is significantly more difficult to complete, but you may not realize it just by looking at it.
However, if you call a plumbing company and simply ask for a quote for a clogged drain, many companies will simply give you an estimate over the phone based on a simple clog removal service for one drain. The cost seems low, so you book the job, only to find out not long after the plumber shows up that actually fixing the issue is going to cost way more and take a lot longer than you imagined. There was no way for the customer service representative at your plumbing company to know the true nature of the issue; they are not a licensed plumber, and all they had to base their quote on was your word. You as the homeowner didn’t recognize the true underlying cause of your issue; you too are not a professional plumber and were only able to describe what you saw. As you can imagine, this leads to a lot of frustration and anger when you realize that the final bill for your service is exponentially higher than what you were told in your initial quote, and that’s sure to leave a sour taste in your mouth.
The Benefits of an In-Person Consultation
Cases like the one above are the reason why we don’t do over the phone quotes here at Dupree Plumbing. We believe it’s improper to give a quote for the work that needs to be done without conducting a professional analysis and diagnostic service first to learn the true nature of what’s going on in your plumbing lines. For this reason, when you give us a call we will always send a pro to your home to conduct a thorough, in-person diagnostic service and supply you with an accurate quote.
Dupree Plumbing believes that the only person who should be providing you with a service estimate is a professional, highly-trained plumber, and only after they have been able to review the situation specific to your home. Every home is different—your home’s design, age, construction, and materials can all impact what we recommend as a solution, and thus change the price of your job. These are all things that simply can’t be evaluated over the phone or using online pricing tools that just give you general averages.
At Dupree Plumbing, we always send a qualified, background-checked, and drug-screened plumber to your home to evaluate your needs and provide you with upfront pricing. We never perform any work without your approval, and once the project begins, we never change the price you were quoted. Unless you make changes or ask for additional work to be completed, the price we quote you is the price you’ll pay. We even provide you with multiple service options whenever possible so you can choose the best option for your needs and one that fits your budget.
For over 60 years, Dupree Plumbing has treated your home as though it were our own! Dial 770-428-2291 today to request an appointment and get an accurate quote for your plumbing service.
Robert B. arrived on time, diagnosed the problem and got the problem fixed promptly. Dupree Plumbing always comes through for us - fast and efficient service.-Joyce B. Learn More